Frequently Asked Questions:
  • Ordering
    • accepts on-line orders only. We keep low prices by automating the ordering process.
    • Most of the orders are delivered within 1-2 weeks.
    • If a product is on back order, it will be shipped separately at no additional cost.
  • Payments
    • We accept Visa/MasterCard directly, and other cards like American Express, Discovery through PayPal.
    • All transactions on our site are 256-bit SSL encrypted. Our staff does not have access to your personal financial information.
  • Shipping & Tracking
    • Orders of small, lightweight items to our customers in the United States and International destinations:
      • Tracking info is sent automatically by email on the day of shipment.
      • Transit time 4-7 days to the United States and 6-10 days worldwide.
    • US & International Tracking information may not be available if the order weight is below 0.5 kg. It will be sent using one of the following USA or International services which are very reliable:
      • Small Packet
      • Light Packet
For other questions, please send us a message:
  • To ensure accuracy, the best ways to contact us are:
    • email - just send "reply" to the order confirmation email we sent you.
    • the contact form below.
  • Customer service hours: 8am - 5pm Pacific Standard Time (PST), we do our best to follow-up within a working day/24 hours.


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